Terms of Service | People First Coach

These terms apply when you use peoplefirstcoach.com, the free app at levelup.peoplefirstcoach.com, or buy a coaching package or assessment from People First Coach LLC. By booking, buying or using the app, you agree to them.

What we offer

Strong ($249): the Strong Interest Inventory assessment plus a one-on-one debrief session
Foundation ($149): resume review, document templates and one coaching session
Foundation+ ($199): Foundation plus one follow-up coaching session. The follow-up session is only available when you first buy Foundation.
On-Demand ($349): three 50-minute coaching sessions, sold in 3-session blocks
Standard rate: $149 per session
Add-on sessions for current clients: $129 each, for clients who have bought a coaching package
Assessment packages: as listed on our Assessments page. Each package includes the assessment, debrief sessions with a certified coach, and goal setting. Assessments are sold as packages, not on their own.
360 assessments: quoted separately
Free discovery call: one per new client, up to 50 minutes
The free app: tools, templates, trackers and an AI chat assistant

Prices and packages may change, but any change won't affect something you've already bought.

What coaching is, and isn't

Coaching is a partnership to help you get clear, build skills and take action. It is not therapy, counseling, medical, legal or financial advice. If you need those, please see a licensed professional. You make your own decisions and are responsible for the results.

We'll give you our best, but we can't promise any specific outcome, like getting an interview, a job offer, a promotion or a certain salary.

Payment

All payments are made through PayPal, in full, before your first session. After you pay, you'll book your session times on our booking page.

Sessions, rescheduling and no-shows

Sessions are held by video, on Google Meet by default. Zoom or Microsoft Teams are available on request.
You can reschedule any session with at least 24 hours' notice.
Missed sessions, or changes with less than 24 hours' notice, count as used.
If we ever need to reschedule, we'll give you as much notice as we can, and you won't lose the session.
Sessions in a package must be used within 6 months of purchase.

All sales final

All purchases are final, and we don't offer refunds. As long as you give 24 hours' notice, you can always reschedule, so you'll never lose a session you planned for.

Templates and materials

Templates, worksheets and other materials we give you are for your own personal use. You're welcome to edit and use them for yourself, but please don't sell, share or republish them.

Assessments

The assessments we offer are published by third parties (except Leadership Styles, which is our own), and your use of them is also subject to their publishers' terms. Results are a tool for reflection and exploring options, not a final answer about what you should do. They are not a clinical or psychological diagnosis, and they shouldn't be the only basis for hiring, firing or other employment decisions.

Your results are confidential. We share them only with you, unless you give us permission in writing (for example, when an employer is paying and you agree to share).

Using the free app

The app is free and provided "as is." Features may change, and it may sometimes be unavailable.
Ori, the chat assistant, is AI. It can be wrong, and it isn't a substitute for your coach or professional advice.
Please use the app respectfully: no misuse, hacking or harmful content.
You must be at least 17 to use the app.

Respect goes both ways

We'll treat you with respect, and we ask the same. We may end coaching if a client is abusive or harassing. If that happens, unused sessions are not refunded.

Limits of liability

To the fullest extent the law allows, People First Coach LLC's total responsibility for any claim related to our services is limited to the amount you paid us for the service involved. We aren't responsible for indirect losses, like lost wages or missed opportunities.

Governing law

These terms are governed by the laws of the Commonwealth of Virginia.

Changes and contact

We may update these terms from time to time and will change the date at the top when we do. Questions? Contact People First Coach LLC at peoplefirstcoach@gmail.com or 804-372-5818.