Privacy Policy

This policy explains what information People First Coach LLC ("People First Coach," "we," "us") collects through peoplefirstcoach.com and our free app at levelup.peoplefirstcoach.com, how we use it, and the choices you have. Short version: we collect only what we need to coach you and run the app, we never sell your information, and you can ask us to delete it anytime.

What we collect

• Contact details you give us, like your name, email and phone number, when you email, call, book a session or buy a package.
• Booking details, like the time you pick and anything you write when you book, through Google's booking page.
• Payment details. Payments are handled by PayPal. We see your name, email and what you bought, but we never see or store your full card or bank details.
• What you share in coaching, like your resume, goals and the things we talk about.
• What you enter in the free app, like job search tracker entries, check-ins and assessment answers.
• Messages you send to Ori, the app's chat assistant.
• Basic technical information our hosting provider collects automatically, like browser type and pages visited, to keep the site running and secure. We don't use analytics or tracking tools on this site.

How we use it

• To schedule and deliver your coaching sessions, assessments and package materials
• To process payments and send receipts
• To run the free app and save your progress
• To answer your questions and send updates you ask for
• To keep the site and app secure and working

We do not sell, rent or trade your personal information, and we don't use it for advertising by others.

Who helps us

We use a small number of trusted services to run the business. They only get the information they need to do their job:

• PayPal, for payments
• Google, for booking, calendar, email and video sessions (Google Meet). If you prefer, sessions can also be held on Zoom or Microsoft Teams, which have their own privacy policies.
• Netlify, which hosts the website and app
• Supabase, which stores the app's data
• Anthropic, whose AI model (Claude) powers Ori, the app's chat assistant. Messages you send to Ori are processed by this service to generate replies.
• The publishers of the assessments you take (like the Strong Interest Inventory or MBTI), to give you the assessment and your results

Each of these has its own privacy policy. We may also share information if the law requires it, or to protect someone's safety.

Coaching conversations

What you share in sessions stays between us. We keep coaching conversations confidential, following the ethics codes of the International Coaching Federation (ICF) and the EMCC. The rare exceptions are when the law requires disclosure, or when someone's safety is at serious risk.

Using Ori, the chat assistant

Ori is an AI assistant, not a person and not your coach. It can make mistakes, so double-check anything important. Please don't share sensitive personal information with Ori, like ID numbers, financial account numbers or health details.

Cookies

The site and app use only the small files and browser storage they need to work, like remembering your progress in the app. We don't use advertising cookies.

How long we keep it

We keep your information only as long as we need it to coach you, run the app, and meet tax and legal record-keeping rules. Coaching notes are kept for up to 1 year after your last session, then securely deleted.

Your choices

• Ask to see the information we have about you
• Ask us to correct it or delete it
• Stop using the app anytime, and ask us to delete your app data

To make a request, email peoplefirstcoach@gmail.com. We'll respond within 30 days.

Age requirements

The website and app are designed for people 17 and older. They are not for children under 13, and we don't knowingly collect information from them. If you're under 18, a parent or guardian must approve and complete the purchase of any paid package.

Keeping it safe

We use reputable providers and reasonable safeguards to protect your information. No system is perfectly secure, but we take protecting it seriously.

Changes and contact

If we change this policy, we'll update the date at the top. Questions? Contact People First Coach LLC at peoplefirstcoach@gmail.com or 804-372-5818.